ecommerce

If your organization offers products: books, videos, clothing, or other items, donor.com has effective e-commerce tools to help your organization manage online stores, control inventory, and fulfil orders.

Customers can search for products, purchase, and track their shipment, all using live data. Business rules like shipping and handling charges, sales prices, and taxation jurisdictions are all centrally managed – ensuring accurate data, regardless of whether an order comes in from the web, the call center or direct mail. 

E-commerce credit card payments are automatically handled by donor.com BankWare’s integration with with your payment gateway service.

• The web-interface includes a full e-commerce shopping cart that interacts with a full function inventory and sales system – allowing existing fulfillment processes to receive web orders the same as operator-entered orders. 
• Call center operators can see orders the moment they are submitted, greatly enhancing their ability to respond to donor questions. 
• Donors can track the fulfillment of their orders, including jumping to UPS or FEDEX websites to track shipments. 
• Tailoring of each donor’s experience, creating a personalized web experience, and higher revenue.
• Direct-to-database, real-time integration of online sales, donations, sponsorships, pledges, and conference registrations provides self-service capabilities that eliminate the need for any double-keying of information.
• All e-commerce transactions are handled by donor.com’s financial gateway services.